Email - Help

General Email Settings

For those email accounts that we host, you will need to use the settings below to connect to our server to send and receive email.

  • POP3 Server: pop.broadband-mn.com
  • SMTP Server: smtp.broadband-mn.com
  • IMAP Server: imap.broadband-mn.com
  • Username: Your full email address, example: johndoe@broadband-mn.com
  • SMTP authentication must be enabled to send email through our email server.

If you need to access your email on the road or a computer other than your own, you may access our webmail interface securely here: http://email.broadband-mn.com

Troubleshooting

There are different reasons why you may have problems accessing email. The following are steps you can try to get your account

  1. Check to make sure your username and password are correct. Your username is your full email address unless you have been told otherwise. Your password is case sensitive.
  2. Make sure you are currently connected to the internet by opening a browser and visiting a website.
  3. Go to http://email.broadband-mn.com/ to make sure you can access your account. To login, use your email as your username.
  4. If you continue to have problems, please submit a ticket or call us at (952) 215-3800.

Phishing

What is Phishing?

Phishing is conning people into giving up personal information such as passwords to banking sites or ebay, using email and sites that look legitimate. This information is then used to commit fraud in transferring money out of the persons bank account or getting credit in that persons name.

Since phishing online is a fairly new phenomenon, there are not yet many laws giving consumers avenues of redress in these situations. If your credit card/debt number is stolen, you have no liability as long as you report the unauthorized transaction within 60 days. For other types of fraud, it varies from business to business.

How to Identify Phishing

The following is a list of identifiers to phishing emails.

  1. The email identifies an organization to which you have no account or affiliation.
  2. You receive email from what appears to be your bank on an email account which your bank doesn’t have.
  3. The email is not personalized to you or your organization.
  4. Phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately.
  5. They typically ask for information such as usernames, passwords, credit card numbers, social security numbers, etc.
  6. If you suspect the email may be fake, do not use any links in the email to access the website as they often point to fake sites.
  7. Some phishing is done by redirecting real sites to fake sites with the use of viruses or malware. To prevent this, make sure you run a virus scanner and keep your computer up to date.

 

How to Report Phishing

If you receive an email that you suspect to be a phishing email, you can do the following things to report the email.

  1. Forward the email to the Federal Trade Commission at spam@uce.gov.
  2. Forward the email to the “abuse” email address at the company that is being spoofed (e.g. ” spoof@ebay.com “)
  3. When forwarding spoofed messages, always include the entire original email with its original header information intact or forward as attachment if your email client supports that.
  4. Notify the Internet Fraud Complaint Center of the FBI by filing a complaint on their website: http://www.ifccfbi.gov/.
 

Client Email Settings


Outlook    |    Outlook Express and Visa Mail    |    Eudora    |    Thunderbird and Netscape



Outlook

The following is the process to set up our email service within
Microsoft Outlook. The following dialogs are from Outlook 2003, All
recent versions of Outlook use a similar set of dialogs.

  1. Select E-mail Accounts under the Tools menu.
  2. In the dialog that appears, Select Add a new e-mail account. Click
    Next.
  3. Select POP3 Server type, then click Next.
  4. Fill in settings as below. Use your own email address as the email
    address and username. As well as put your password into the password
    dialog. After you have completed filling in each of the settings, click
    the “More Settings …” button.

    NOTE: Username is full email address

     

    Incoming server must read pop.broadband-mn.com or mail.broadband-mn.com

     

    Outgoing server must read smtp.broadband-mn.com

  5. In the new dialog, select the Outgoing Server tab, then check “My
    outgoing server (SMTP) requires authentication”. Click OK.

To test your account settings, click “Test Account Settings … ”
Outlook will generate a message and try to send it. If you receive no
errors, you can close that dialog and then click Next, then finish.

If you receive errors.

  1. Check to make sure your username and password are correct. Your
    username is your full email address unless you have been told
    otherwise. Your password is case sensitive.
  2. Make sure you are currently connected to the internet by opening a
    browser and visiting a website.
  3. Go to http://email.broadband-mn.com/
    to make sure you can access your account. To login, use your email as
    your username.
  4. If you continue to have problems, please submit a ticket or
    call us at (952) 215-3781.